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Subject Access Request

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Can I get a copy of all the personal data you keep about me?

Under the UK General Data Protection Regulation (UK GDPR) Right of Access, you can ask for a copy of your personal data that we use and store.

This is commonly known as a Subject Access Request (SAR). You can make a SAR in writing, over the phone or you can submit a request using your online account via secure message.

In order to ensure there are no delays with your request, Please include the following information:

  • Full name
  • Date of Birth
  • Address registered on the account
  • Account ID if possible
  • Please be as specific as possible about what it is you want, for example if you just want copies of all account statements you can tell us that.

To send us a secure message, log into your online account web servicing and select 'Help' in the main menu (if you're on a mobile phone, tap your name to find it). Then scroll down to find the link to Secure messages. Just bear in mind that if you're inactive for too long, we'll automatically sign you out for your security, and your message draft won't be saved.

Write to:

Subject Access Request
Capital One (Europe) PLC
PO BOX 5281
Nottingham
NG2 3HX

Phone: 03444 812 812

For help on what to put in a written request, go to the Information Commissioner's Officeopens in a new tab.

If we need anything extra from you to help us gather all your personal data, then we'll let you know. Once we have the right information, we will answer your request within a month.