Meet our leadership team

Lucy-Marie Hagues

Chief Executive Officer

As head of Capital One UK, Lucy looks after the overall strategic direction and general management of our business.

Lucy cares deeply about making credit simple. She believes in creating ground-breaking products and experiences that empower our customers.

Lucy grew up in Oldham and studied Engineering at Girton College, University of Cambridge. She joined our graduate programme in 2000. Lucy has worked in many areas of our business, which has given her a deep experience across underwriting, operations and risk management.

Before becoming CEO, Lucy was most recently our Chief Marketing Officer. She led the marketing, product, brand and design teams to make Capital One's customer experiences simpler. She played a critical role in the development of several award-winning product initiatives, including the QuickCheck eligibility checker and CreditWise, our free credit report tool.

Lucy is a Board member at UK Finance, the country's leading financial services trade association. She also sits on their Personal Finance Product Board.